PRIVACY POLICY

www.cnbscleaningservices.co.uk

CNB’s Cleaning Services Ltd, a dynamic multi-service company, is headquartered in Birmingham, United Kingdom ("we", "us", "our"). We recognise the importance of maintaining your privacy and appreciate the trust you place in us when you share your personal data. We are steadfast in our commitment to protecting your privacy in compliance with this policy, which serves as our promise to respect and safeguard your personal data.

INTRODUCTION

This Privacy Policy is designed to provide you with a clear understanding of how we collect, use, store and disclose your personal information when you visit our website, www.cnbscleaningservices.co.uk, or when you use any of our eclectic range of cleaning services. It provides insights into our data protection measures and the choices you can make about how we gather and use your data. We encourage you to take the time to read this Privacy Policy in its entirety to ensure you are fully informed about how we handle your data, our commitment to maintaining your privacy, and our compliance with the data protection laws.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

As we provide a wide array of services, we collect various types of information from our users. This includes personal data, a term that refers to any piece of information that could be used to directly or indirectly identify an individual.

Personal data can range from something as common as a name or email address to more sensitive information like a payment card number or your usage data related to our services. It may include, but is not limited to, your name, postal address, e-mail address, telephone number, payment card information, personal description, photograph, or other details necessary for providing our services effectively and efficiently.

We collect information in a number of ways. This includes:

·        Information You Provide to Us Directly: This is information that you voluntarily share with us when you fill out a form on our website, make a booking for our services, make a payment, participate in a survey or a competition, post a review, or interact with us in any other way. For example, when you book a service, we may ask for your name, address, contact number and payment information. This information is necessary to process your request.

·        Information We Collect Automatically: As is true with most websites, when you visit www.cnbscleaningservices.co.uk, we gather certain information automatically and store it in log files. This may include information about your device and internet connection, including your IP address, operating system, browser type, the full URL clickstream to, through and from our site (including date and time), products or services you viewed, and search terms you entered.

·        Information We Obtain from Third-party Sources: Sometimes, we may obtain information about you from other sources. For instance, if you create or log into your account through a social media site, we will have access to certain information from that site as per your privacy settings on that site. We may also use third-party services that collect, monitor and analyse this type of information to enhance the functionality of our services.

We are committed to using such data solely for the purposes as outlined in this privacy policy, and within the boundaries of your rights and our obligations under the law.

UTILISATION OF YOUR INFORMATION

We use the information we collect primarily to provide, maintain, enhance, and personalise our services, and to develop new ones. When you choose to utilise our cleaning services, we employ your data to ensure these services are tailored to meet your specific needs. This may involve processing transactions, preparing customised service quotes, scheduling appointments, or confirming your bookings.

In addition to this service-centric usage, we leverage your data to facilitate our communication with you. Our correspondences may revolve around service updates, booking confirmations, promotional offers, or responses to your queries, complaints, or reviews. We strive to keep these interactions as relevant and beneficial to you as possible, thus your data guides us in understanding your preferences and improving your overall customer experience.

Another significant aspect of our data utilisation is marketing. Based on the details you share with us, we may present you with customised content, offers, and promotions that align with your interests, preferences, and past engagement with our services. This personalised approach to marketing enables us to provide you with more relevant options and potentially enhances your satisfaction with our services.

Moreover, your information assists us in carrying out our various legitimate business functions. These may include business analytics, market research, accounting, auditing, or other internal functions that contribute to our business continuity and growth.

DISCLOSURE OF YOUR INFORMATION

At CNB’s, we firmly adhere to a principle of minimum disclosure. We do not sell, rent, or indiscriminately share your personal data with third parties. However, in certain situations, we may need to disclose your data to third parties. These are typically service-related requirements, such as partnering with a vendor to facilitate a service you have requested, or legal compliance, such as in response to a lawful request by public authorities.

In scenarios where a third-party service provider is involved, we only provide them with the data necessary for them to carry out their specific service. We ensure these providers are committed to keeping your data confidential and secure and that they use it strictly for the intended service provision. We also require them to comply with the data protection laws and standards that we adhere to.

Remember, we will only share your data for marketing purposes with your explicit consent. You have the right to revoke this consent at any time.

DATA SECURITY

Preserving the security of your personal data is of paramount importance to us. To protect your information from unauthorised access, accidental loss, alteration, or disclosure, we have instituted rigorous technical and organisational security measures.

On a technical level, we employ various security technologies such as secure servers, firewalls, and encryption in our data storage and processing systems. These technologies are designed to secure your data at rest and during transmission, effectively safeguarding it against potential cyber threats.

From an organisational perspective, we have implemented data protection policies, procedures, and staff training programs. These initiatives ensure that our team understands the importance of data security, the need to protect your information, and their responsibilities in achieving this goal. Access to your personal data within our organisation is restricted to those employees, contractors, and agents who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

In summary, we are committed to a holistic approach to data security, combining both technical and organisational measures to create a great defence system to protect your personal data. Despite these measures, please remember that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the data you supply will not be intercepted while being transmitted to us over the Internet.

RETENTION OF YOUR PERSONAL DATA

At CNB’s, we understand that retaining your data indefinitely is neither necessary nor ethical. Therefore, we uphold a stringent data retention policy. We only keep your personal data for as long as is needed to fulfil the purposes for which we initially collected it. This duration typically corresponds to the period you use our services, plus any additional time necessary to comply with legal, accounting, or reporting obligations.

These legal or reporting obligations might dictate longer retention periods. For instance, for tax purposes, we may need to retain some of your personal data for a specified number of years after your last interaction with us. Likewise, if you were to file a complaint or if there is a legal dispute, we might need to keep relevant data until the matter is resolved.

After these durations, we either erase your personal data from our systems or anonymise it, so it can no longer be associated with you. Anonymised data might be used for research or statistical purposes, as it does not infringe on your privacy rights.

YOUR DATA PROTECTION RIGHTS

Under UK and EU data protection laws, you are granted certain rights concerning your personal data. We fully acknowledge and uphold these rights. They include:

·        The right to access: You have the right to request a copy of the personal data we hold about you and to check that we are lawfully processing it.
 
 

·        The right to correction: You can request that any incomplete or inaccurate data we hold about you be corrected.
 
 

·        The right to erasure: In certain circumstances, you may ask us to delete your personal data.
 
 

·        The right to restrict processing: You can ask us to suspend the processing of your personal data in certain situations.
 
 

·        The right to data portability: You can request the transfer of your personal data to you or a third party of your choosing.
 
 

·        The right to object to processing: You can object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided in the 'Contact Information' section.

CHILDREN UNDER THE AGE OF 16

Our website and services are designed for individuals aged 16 and above. We do not knowingly collect personal data from children under the age of 16. If we learn that we have inadvertently gathered personal data from a child under 16, we will take immediate steps to delete such data from our records.

THIRD-PARTY LINKS AND PRIVACY

Our website may feature links to third-party websites, plug-ins, and applications for your convenience or information. However, we do not have control over these third-party platforms, and our Privacy Policy does not apply to them. When you leave our website and visit a third-party site, your interaction and any data you provide are governed by the privacy policy of that site.

We encourage you to read the privacy notices of every website you visit to understand how they collect, use, and disclose your personal data. Remember that clicking on those links or enabling those connections may permit third parties to collect or share data about you, and we cannot protect your information on these external platforms.

MODIFICATIONS TO OUR PRIVACY POLICY

At CNB’s, we understand that business practices and legal requirements can evolve over time. Accordingly, our Privacy Policy may be updated periodically to reflect these changes and ensure that we stay in compliance with applicable laws and regulations.

When we revise our Privacy Policy, we will publish the updates on this page, ensuring it is readily accessible for your review. If there are significant changes concerning the treatment of our users' personal information, we will also place a conspicuous notice on the website's home page to ensure maximum visibility.

CNB’s believes in being transparent about our practices, and we encourage you to review this policy frequently to stay informed about how we protect the personal information you provide. Your continued use of our services following any updates signifies your acceptance of the revised Privacy Policy.

CONTACTING US

If you have any queries or comments about our Privacy Policy or our data practices, we would like to hear from you. Please get in touch with us at enquiries@cnbscleaningservices.co.uk. Your privacy is important to us, and we endeavour to respond to all queries in a timely and comprehensive manner.

COMPLIANCE WITH DATA PROTECTION LAWS

Our Privacy Policy has been crafted to comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). It serves as a testament to our commitment to safeguarding your 'Personally Identifiable Information' (PII) when you interact with us online.

'Personally Identifiable Information' (PII) refers to any information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. We value your trust and strive to uphold the highest standards of privacy and data security in our online and offline operations.

Last Update on March 16th, 2024