Terms and Conditions

TERMS AND CONDITIONS

CNB’s Cleaning Services Ltd

(Company Number: 14244194)

ARTICLE 1: INTRODUCTION

Welcome to www.cnbscleaningservices.co.uk (the "Website"), the online platform for CNB’s Cleaning Services Ltd, located in Birmingham, United Kingdom. Our commitment is to provide a variety of cleaning services both privately and commercially. We appreciate your trust in us and our services and we aim to uphold this trust by being completely transparent in our dealings with you.

The Website and the services provided through it are governed by these Terms and Conditions (the "Terms"). Please read these Terms thoroughly and carefully. By accessing or using the Website or by using our services, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not access or use the Website or the services provided through it.

We reserve the right, at our sole discretion, to modify, add, or remove portions of these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the Website and our services following the posting of any changes to these Terms constitutes acceptance of those changes.

ARTICLE 2: DEFINITIONS

"CNB’s Cleaning Services Ltd," "we," "us," and "our" refer to CNB’s Cleaning Services Ltd, the owner and operator of the Website, and the provider of the services offered through the Website.

"Website" refers to www.cnbscleaningservices.co.uk and all content, services, and products available at or through the Website.

"Service(s)" refers to the various services offered by CNB’s Cleaning Services Ltd through the Website.

"User," "you," and "your" refer to the individual accessing or using the Website or our Services, or the company or organization on behalf of which an individual is accessing or using the Website or our Services.

"Terms" refers to these Terms and Conditions, which govern the access to and use of the Website and the Services provided through it.

"Day rate" refers to the charge for a full day's work, as set out in these Terms.

"Hourly rate" refers to the charge for an hour's work, as set out in these Terms.

"Call out fee" refers to the charge incurred for last-minute service requests or cancellations, as set out in these Terms.

"Booking" refers to the arrangement made by a User to procure our Services on a particular date and time.

"Quote" refers to an estimated cost for a particular job or service, given based on the information provided by the User at the time of the estimate.

"Payment Methods" refer to the ways in which a User can pay for our services, including bank transfer, credit/debit card payment, cheque, or cash.

"Processing Fee" refers to the additional charge incurred for certain transaction methods, as set out in these Terms.

These definitions are to be read in conjunction with the rest of the Terms, and the context in which these terms are used within the Terms shall further shape their meaning.

ARTICLE 3: WEBSITE USE

The Website serves as a platform to provide information about the various services offered by CNB’s Cleaning Services Ltd and to allow users to book these services. By using this Website, you agree to abide by these Terms and Conditions and any amendments thereof. Any breach of these Terms may result in immediate termination of your access to the Website and the services provided.

The content displayed on the Website, including but not limited to text, graphics, logos, images, and software, is the property of CNB’s Cleaning Services Ltd or its content suppliers and is protected by international copyright laws. Users are permitted to use this Website for personal and non-commercial purposes only. Any unauthorised use or reproduction of the Website or its content is strictly prohibited.

The Website may contain links to third-party websites or services. These links are provided for your convenience only. We do not review, approve, monitor, endorse, warrant, or make any representations regarding these third-party websites or services. You use all links in the third-party websites at your own risk.

ARTICLE 4: SERVICES PROVIDED

CNB’s Cleaning Services Ltd provides a range of services to cater to a variety of your needs. These services include:

i. House Cleaning: We use a detailed checklist to ensure that your home is cleaned from top to bottom, every time. Our system was developed through more than 10 years of professional cleaning experience, and enables us to guarantee that a consistently clean and beautiful space every time.

ii. Office Cleaning: Studies show that a clean work environment is important for office productivity and morale. Our Office Cleaning services are tailored to fit your office needs. We handle floor care, trash disposal, high dusting and furniture cleaning. We also handle restroom and breakroom cleaning, daily kitchen cleaning, and more.

iii. Carpet Cleaning: Don't let dingy, dirty carpets detract from the beauty of your home or office. Trust the professionals at CNB's to revitalize your space and create a clean, healthy environment for you and your family or employees to enjoy. Contact us today to schedule your carpet cleaning appointment and experience the difference firsthand!

iv. Hard Floor Cleaning: Don't let dull, dirty floors detract from the beauty of your space. Trust the experts at CNB's to restore shine and elegance to your hard floors with our professional cleaning services. Contact us today to schedule your appointment and discover the difference our team can make!

v. Jet Washing: Don't let dirt and grime diminish the beauty of your property. Trust the professionals at CNB's to deliver exceptional jet washing services that leave your surfaces looking refreshed and renewed. Contact us today to schedule your appointment and transform your outdoor spaces with precision and care.

vi. Gutters & Cladding: Elevate the curb appeal and protect the integrity of your property with our comprehensive guttering and cladding cleaning services. At CNB's, we understand that maintaining clean and well-maintained exterior surfaces is essential for preserving the beauty and value of your property. Our expert team is dedicated to delivering exceptional results with precision and care.

vii. Window Cleaning: Don't let dirty windows dim the beauty of your home. Contact CNB's today to schedule your appointment and experience the difference our expert team can make in restoring and maintaining the clarity and brilliance of your windows.

viii. Industrial Cleaning: Experience the difference our expert industrial cleaning services can make in elevating efficiency, safety, and cleanliness in your facility. Contact CNB's today to schedule your consultation and discover how we can help you achieve your cleanliness goals while maximizing productivity and minimizing risk.

Please note that the prices for these services are based on our day rate or hourly rate, as appropriate, and that certain charges may apply in the case of last-minute cancellations or commercial bookings. All our services are subject to availability and may be booked through the Website.

ARTICLE 5: SERVICE BOOKING AND CONFIRMATION

To utilise any of our services, you must first contact us via email, social media links or telephone. During the booking process, you will need to provide certain information, including but not limited to, the type of service required, the estimated time for completion, and any specific instructions or requirements related to the service.

Once a booking is made, it will be subject to our review and approval. Upon approval, you will receive a booking confirmation via email, containing details of the booking, including the date, time, estimated cost based on the provided information, and other relevant details.

Please note that until you receive a booking confirmation, your booking is considered provisional and is not confirmed. It's advisable to review the booking confirmation carefully and inform us immediately in case of any discrepancies or changes needed.

ARTICLE 6: DAY AND HOURLY RATES

Our standard day rate is £XXX, and the hourly rate is £XX, with a minimum charge for one hour. These rates are subject to change, and we reserve the right to modify them at any time. Changes will not affect any bookings already confirmed at the time of the change.

The day rate is applicable for full-day bookings, whereas the hourly rate applies to services booked by the hour. Please note that the final cost may vary depending on the actual time spent and materials used. Any additional costs will be communicated to you before being incurred.

ARTICLE 7: CALL OUT FEE

A call-out fee of £XX is applicable under certain circumstances. This includes bookings made with less than 48 hours' notice, which require immediate attention and may disrupt our schedule. Commercial bookings, irrespective of the timescales, will also incur a call-out fee due to the complex nature of commercial tasks and the resources that might be required for such tasks. This fee is meant to cover the extra effort and resources involved in accommodating such bookings.

ARTICLE 8: CANCELLATION POLICY

We understand that circumstances can change, leading to a need to cancel a booking. However, to maintain our service quality and manage our resources effectively, we have a cancellation policy in place.

For any booking cancellation with less than 48 hours' notice, there's a cancellation charge. The specifics of this charge depend on the nature of the job that was booked.

For one-off jobs, if cancelled less than a day before, a £XX cancellation charge applies. If cancelled less than 2 days before, the charge will be £XX. If the job is rebooked within 30 days, these charges can be deducted from the final invoice.

For pre-booked jobs requiring more than 2 days' work, if cancelled with less than 48 hours' notice, a cancellation fee of XX% of the estimated costs is to be paid.

We highly recommend that you inform us as soon as possible about any changes in your schedule that may affect the booking to avoid or minimise these charges. Your understanding and cooperation in this matter are greatly appreciated.

ARTICLE 9: COMMERCIAL BOOKINGS

Commercial bookings refer to services requested by businesses or for commercial premises. Due to the typically larger scale, complexity, and requirement for additional resources, all commercial bookings incur a £XX call-out fee irrespective of timescales booked.

We offer a wide range of services suitable for commercial clients, the specific details, including scope of work, estimated time, and cost, will be confirmed at the time of booking.

ARTICLE 10: PRE-BOOKING AND UPFRONT PAYMENTS

For bookings that span over five days, XX% of the quoted price must be paid upfront. This policy is to ensure the commitment from both parties and enable us to plan our resources effectively.

The upfront payment confirms your booking and helps us manage our schedule to provide you with the best possible service. This payment is part of the total cost of the service and will be subtracted from the final invoice.

ARTICLE 11: MATERIAL COSTS

If the cost of materials for a particular job exceeds £XXX, these costs will need to be paid in full before the commencement of the job. This policy allows us to ensure that all necessary materials are sourced promptly and work can proceed without delay.

The estimated material costs will be included in your quotation, but please note, actual costs may vary. In the case of a variation, we will communicate this to you as soon as possible.

ARTICLE 12: QUOTATIONS AND ESTIMATES

We provide quotations and estimates based on the information provided at the time of booking. Quotations and estimates are valid for 14 days, considering the volatile state of interest rates and the cost of materials.

Please note that these are estimates, and the actual costs may increase due to unforeseen circumstances, such as increased labour time or unexpected material cost increases. We reserve the right to increase the cost by up to XX% to accommodate for such unforeseen changes.

Any potential changes to the estimated cost will be communicated to you as early as possible before the work commences. We aim for transparency and will ensure that you are fully aware of the final cost before the service begins.

ARTICLE 13: VALIDITY OF QUOTES

All quotations provided by CNB’s Cleaning Services Ltd are valid for 14 days from the date of issuance. This period is subject to the highly volatile state of interest rates and the cost of materials. If services are not booked within this period, a new quotation will be required.

The quote you receive is a good faith estimate based on the information you provide during the booking process. If additional services or materials are required after the work commences, or if there are any other unforeseen circumstances, it may affect the final cost.

ARTICLE 14: UNFORESEEN COSTS

We aim to provide accurate quotes based on the information provided at the time of booking. However, there may be instances where unforeseen costs arise after work has commenced. These can include, but are not limited to, the need for additional materials, extended labour time, or unexpected difficulties related to the task.

We reserve the right to increase the cost by up to XX% to cover such unforeseen expenses. We value transparency and will ensure to inform you as soon as any such potential cost increases are identified. Any additional charges will only be incurred with your agreement.

ARTICLE 15: DISCOUNTS AND REWARDS

As part of our commitment to delivering value to our customers, CNB’s Cleaning Services Ltd offers a number of discounts and rewards. We believe in rewarding our loyal customers and those who help us grow through word-of-mouth referrals and online reviews.

(a) Social Media Review Discount

Customers who provide a 5-star review on a minimum of two different social media review sites are eligible for a X% discount on their next booking. This is our way of saying 'thank you' for taking the time to share your positive experiences with others. To claim this discount, please provide us with the links to your reviews when making your next booking.

(b) Loyal Client Discount

We appreciate and reward loyalty. Any client who books five separate jobs (not days) will be rewarded with a XX% discount on their sixth booking. The discount will be applied to the cheapest job within the six jobs that have been completed and deducted from the sixth invoice. This policy allows us to thank you for your ongoing business and trust in our services.

Both these discount schemes are designed to ensure that our valued customers feel appreciated for their support and loyalty to CNB’s Cleaning Services Ltd. It's our small way of giving back and expressing our gratitude for choosing our services. Please note that these discounts cannot be combined and are applicable as per the respective scheme's conditions.

ARTICLE 16: PAYMENT METHODS

We offer a variety of payment methods to ensure that our clients have flexibility and convenience. You can make payment for our services via bank transfer, credit/debit card payment, cheque, or cash.

Bank Transfer: For bank transfers, our bank account details will be provided on the invoice. When making the transfer, please include the invoice number as the payment reference to help us identify your payment promptly.

Credit/Debit Card Payments: Payments can be made by credit or debit card either in person (using our mobile card reader), or over the phone. We accept all major cards.

Cheque: Cheques should be made payable to 'CNB’s Cleaning Services Ltd' and sent to our business address. Please write the invoice number on the back of the cheque.

Cash: Cash payments can be made in person. Please request a receipt for your records.

ARTICLE 17: PROCESSING FEE FOR CERTAIN TRANSACTION METHODS

For certain transaction methods, an additional processing fee of XX% is charged. This includes credit/debit card transactions and cash payments. This fee is to cover the cost incurred from processing these types of transactions.

This fee is calculated based on the total invoice amount and will be added to your invoice. We strive to maintain transparency in all our financial dealings and all charges, including this processing fee, will be clearly detailed on your invoice.

ARTICLE 18: PAYMENT TERMS

Payment for services rendered should be made within XX days of the completion of the job. The due date will be clearly stated on your invoice. Please ensure that your payment reaches us by the due date to avoid any late payment fees or interruptions in future service.

In the case of services that require pre-booking and upfront payments, or where material costs exceed £XXX, these costs should be paid in full before the job commences. For jobs spanning over five days, XX% of the quoted price is required as an upfront payment.

Failure to make payment by the due date may result in a late payment fee and could affect your ability to book future services with us. If you are experiencing difficulties in making the payment, please contact us as soon as possible to discuss potential alternative arrangements.

We value our customer relationships and aim to make our payment process as smooth and easy as possible. If you have any queries or concerns regarding our payment methods, processing fees, or payment terms, please do not hesitate to contact us.

ARTICLE 19: LIMITATION OF LIABILITY

While we take great pride in delivering high-quality services and meeting our customers' expectations, there may be instances where issues arise. In these instances, it is important to understand the limitation of our liability.

CNB’s Cleaning Services Ltd's total liability for any claim or damage, loss, or injury arising from our services is limited to the amount paid by you for the service. We shall not be liable for indirect, incidental, consequential, special, or exemplary damages, including but not limited to, loss of profits, goodwill, use, data, or other intangible losses.

While we strive to provide accurate and timely information on our website, we do not guarantee the absolute accuracy, completeness, or timeliness of the information provided. Use of the website and its content is at your own risk.

Additionally, we are not liable for any damages or losses resulting from any interruptions, delays, or service failures of the website or the services we offer. While we make every effort to ensure the smooth functioning of our website and services, issues can arise due to unforeseen circumstances or factors beyond our control.

Furthermore, we are not responsible for any loss or damage to personal property while performing services unless the damage is due to our negligence. We encourage our customers to remove valuable items or personal belongings from the work area prior to the commencement of work.

ARTICLE 20: INTELLECTUAL PROPERTY RIGHTS

All content on the www.cnbscleaningservices.co.uk website, including but not limited to, text, graphics, logos, images, and software, is the property of CNB’s Cleaning Services Ltd or its content suppliers and is protected by international copyright laws.

The compilation of all content on this site is the exclusive property of CNB’s Cleaning Services Ltd and protected by UK and international copyright laws. Unauthorised use of this material can violate copyright, trademark, and other laws.

You may not copy, distribute, modify, reproduce, publish, or sell any information obtained from the website. The CNB’s Cleaning Services Ltd name and logo are trademarks of CNB’s Cleaning Services Ltd. They may not be used without our prior written consent.

ARTICLE 21: USER CONTENT AND CONDUCT

Users may post content on our website where this functionality is provided. User content includes but is not limited to reviews, comments, and uploaded files. By posting content on our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content throughout the world in any media.

You represent and warrant that you own or control all rights to the content you post and that the content is accurate. You agree that you will indemnify CNB’s Cleaning Services Ltd for all claims resulting from content you post.

We have the right but not the obligation to monitor and edit or remove any user content. We take no responsibility and assume no liability for any content posted by you or any third party.

You agree to use our website in a manner consistent with any and all applicable laws and regulations. You may not engage in any activity that causes damage or interruption to the services or website. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.

ARTICLE 22: AMENDMENTS TO THE TERMS AND CONDITIONS

CNB’s Cleaning Services Ltd reserves the right to modify, change, add, or remove portions of these Terms and Conditions at any time without prior notice. Such changes will be posted on this page along with an updated effective date at the top. It is your responsibility to review these Terms and Conditions periodically for updates or changes.

Your continued use of the website and our services following the posting of changes will mean that you accept and agree to the changes. Any significant changes affecting existing customers will be communicated directly via email or other contact information provided to us.

ARTICLE 23: TERMINATION OF SERVICES

We value our relationship with you but understand there may be circumstances where you or we may need to terminate the services.

From your end, you may cancel or discontinue the services at any time, subject to the cancellation policy outlined in Section 8. Any prepaid services not yet rendered will be refunded, less any applicable fees.

From our end, we reserve the right to discontinue providing services to you at any time. This might occur if payments are not made within the agreed-upon timeframe, or if there are other serious breaches of these Terms and Conditions.

In the event of such termination, we will inform you in writing, via the email address you have provided, outlining the reasons for the termination and the effective date. Any prepaid services not yet rendered will be refunded, less any applicable fees.

ARTICLE 24: GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

You agree that any dispute arising from or relating to the subject matter of these Terms and Conditions shall be governed by the exclusive jurisdiction and venue of the courts of Birmingham, United Kingdom.

By using our website or our services, you consent to this choice of law and to personal jurisdiction and venue in such courts. If any provision of these Terms and Conditions is deemed to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and Conditions and will not affect the validity and enforceability of any remaining provisions.

These Terms and Conditions, together with the Privacy Policy and any amendments and any additional agreements you may enter into with CNB’s Cleaning Services Ltd in connection with our services, constitute the entire agreement between you and CNB’s Cleaning Services Ltd, and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.

ARTICLE 25: CONTACT INFORMATION

Your feedback and inquiries are very important to us. If you have any questions, concerns, or comments about these Terms and Conditions or any other aspects of our services, you are encouraged to contact us.

You may reach us via email at enquiries@cnbscleaningservices.co.uk. Our customer service representatives are available during normal business hours to assist you. We aim to respond to all inquiries within 48 business hours.

For any urgent issues or emergencies related to our services, we recommend you reach us via our emergency contact number which can be found on our website.

We are committed to resolving any concerns or complaints you may have in a fair and timely manner. If, however, you feel that we have not adequately addressed your concerns, you may wish to seek legal advice.

Please note, our customer service representatives can assist with most inquiries. However, they are not authorized to waive any of the rights or stipulations set out in these Terms and Conditions. For more significant concerns or disputes, we encourage you to seek independent legal advice.

Please remember to provide us with your most up-to-date contact information, including your email address and phone number, to ensure we are able to communicate with you effectively and efficiently.